Issues concerning communication, customer service, and homelessness

Councillor Rowena Santos called for improved communication regarding transit delays and proposed alternative options, such as the use of Presto cards for e-bikes, to better serve riders. She reflected on the vulnerability of individuals experiencing homelessness, stressing the need for stable housing and economic growth. Additionally, she discussed Canada’s economic ties to the United States while acknowledging the importance of maintaining Canada’s distinct identity. Councillor Santos also expressed concerns about the current political leadership vacuum in Canada.